No matter the performance issue an emergency department faces, the solution to that issue is invariably culture change. When an emergency department leader focuses on culture first and aligns the team around a culture of service, performance improves.
Kindness is contagious, and unkindness is perhaps even more contagious. The ripple effect of the culture of your team—the way you treat one another—touches every single aspect of your business from physician retention and patient experience, to operational efficiency and patient outcomes.
Even the most experienced, highest quality physicians face risk of litigation. Fortunately, there are key areas hospitalists can focus to not only deliver better patient experience, but also avoid lawsuits.
In my experience as a hospitalist, I have found that there are a few key issues that are crucial to discuss with my ED counterparts. This is a list of the most common issues to address that help foster smoother transitions of care.
Peer review, when done right, has the power to improve patient care, boost service quality, and decrease the frequency of sentinel events.
This department had a culture issue that was woven tightly into the traditional culture of healthcare delivery. It is one I felt strongly about unraveling: hierarchal, top-down leadership.
The idea that a hospitalist program is cost prohibitive for smaller community hospitals (less than 12,000 annual emergency department visits) is a dated myth.
Listen to the podcast below to hear CareCulture President Lawrence Bean, MD, FACEP, MBA share the inspiration behind CareCulture's unique, service-oriented approach to transforming emergency departments.
The current state of emergency medicine billing does not align healthcare facilities, providers, and consumers around patient care. CareCulture aims to change that.
Dr. Gicheru knew that emergency medicine would be challenging and that burnout was common. But he was determined to find an outlet that would reinvigorate him, anchor him, and give him a deeper sense of purpose. He found his answer when he began participating in non-profit clinical mission work with colleagues.