Case Study: 62,400 Volume Department Improves Leadership and Communication to Boost Efficiency
We were called in to improve leadership, interdepartmental communication, and efficiency at this 30-bed level 1 trauma center. When we arrived, we found a department that was not well resourced and not well connected with other departments in the facility, health system, and community.
To turn things around, we developed a strong departmental leader, instituted a more formal emergency department-urgent care transfer protocol, and increased interdepartmental communication.
Within six months, these changes led to:
3.1% to 1.6%
DROP IN LWBS METRICS
IN LENGTH OF STAY