Emergency Department Leadership

Shifting Mindsets: Impacting Physician Views on Quality and Efficiency Metrics

Shifting Mindsets: Impacting Physician Views on Quality and Efficiency Metrics

Shifting mindsets to create a high-functioning emergency department team is about much more than setting metric goals. In fact, that is a very small part of the effort. Most of the meaningful and effective work is listening, aligning your team around a shared mission, educating your team on the importance of the metrics, and engaging the team in setting goals and creating a strategy to improve performance.

4 Common Emergency Department Culture Issues and How to Fix Them

4 Common Emergency Department Culture Issues and How to Fix Them

No matter the performance issue an emergency department faces, the solution to that issue is invariably culture change. When an emergency department leader focuses on culture first and aligns the team around a culture of service, performance improves.  

9 Important Issues Hospitalists Should Discuss with ED Counterparts

9 Important Issues Hospitalists Should Discuss with ED Counterparts

In my experience as a hospitalist, I have found that there are a few key issues that are crucial to discuss with my ED counterparts. This is a list of the most common issues to address that help foster smoother transitions of care.

Teamwork Culture in Emergency Departments Improves Care Quality and Team Morale

Teamwork Culture in Emergency Departments Improves Care Quality and Team Morale

This department had a culture issue that was woven tightly into the traditional culture of healthcare delivery. It is one I felt strongly about unraveling: hierarchal, top-down leadership.