No matter the performance issue an emergency department faces, the solution to that issue is invariably culture change. When an emergency department leader focuses on culture first and aligns the team around a culture of service, performance improves.
Dr. Gicheru knew that emergency medicine would be challenging and that burnout was common. But he was determined to find an outlet that would reinvigorate him, anchor him, and give him a deeper sense of purpose. He found his answer when he began participating in non-profit clinical mission work with colleagues.