Emergency Department Management

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Shifting Mindsets: Impacting Physician Views on Quality and Efficiency Metrics

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Shifting Mindsets: Impacting Physician Views on Quality and Efficiency Metrics

Shifting mindsets to create a high-functioning emergency department team is about much more than setting metric goals. In fact, that is a very small part of the effort. Most of the meaningful and effective work is listening, aligning your team around a shared mission, educating your team on the importance of the metrics, and engaging the team in setting goals and creating a strategy to improve performance.

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Teamwork Culture in Emergency Departments Improves Care Quality and Team Morale

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Teamwork Culture in Emergency Departments Improves Care Quality and Team Morale

This department had a culture issue that was woven tightly into the traditional culture of healthcare delivery. It is one I felt strongly about unraveling: hierarchal, top-down leadership.

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6 Philosophies Forward-Thinking Emergency Departments Share

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6 Philosophies Forward-Thinking Emergency Departments Share

These tenets contribute to a strong program culture, and by building a solid cultural foundation, you set the tone for lasting, tangible increases in patient and clinician satisfaction, positive community reputation, and quality and efficiency performance improvements across the board.