Case Study: 73,000 Volume Department Transforms Processes and Increases Collaboration
The Challenge
We were tasked with improving efficiency of a 24-bed, level 1 trauma center facing operational challenges and extremely siloed care delivery. The department was being run by a different service line and was not well resourced.
““It’s who they are and how they manage that drives change. They have a style of accountability with love that’s unique and effective.” ”
The solution
Our team worked with the medical director and hospital administration to define department culture and metrics goals. We then turned to the clinical team to ensure we had clinicians in place who were rooted in the community and empowered to practice with a sense of purpose. We prioritized improving physician-nurse communication and implemented a real-time patient feedback process.
The RESULTS
Within nine months, these efforts resulted in:
11.4% to 1.2%
DROP IN LWBS METRICS
35% reduction
IN LENGTH OF STAY
76% to 90%
INCREASE IN PRESS GANEY SCORES
IMPROVE CLINICAL OPERATIONS AND COMMUNICATION AT YOUR FACILITY
Learn how CareCulture boosts efficiency and patient satisfaction.